I am driving the development of a structured process at NayaPay to centralize design resources and enhance cross-department collaboration. This initiative aims to boost efficiency, reduce friction in workflows, and ensure design solutions are effectively integrated into broader business operations.
I am leading a project at NayaPay to streamline access to design resources and improve collaboration between the design team and other departments, ensuring efficient problem-solving and seamless integration across teams.
Design Process
There was no established process when I joined the company, so I created a structured approach to guide my work. This included defining key objectives, analyzing the current state and surrounding factors, documenting each step, designing a new plan, and implementing it systematically.
Ali is hiring a contractor to help set up a design team, define Jira processes, oversee handovers, create design guidelines, and assist in recruiting designers. The goal is to streamline workflows, improve communication, and enhance overall design capabilities and productivity at NayaPay.
The service map identifies departments, their roles, points of contact, and communication methods within NayaPay. It aims to streamline collaboration, ensuring teams are aligned and aware of responsibilities. This will enhance efficiency and foster a cohesive working environment for project success.
Figma flow
roles diagram allow you see the access level of each user in the figma ecosystem.
2 weeks break, design team will freeze everything from creating new flows, screens or any major or minor changes during this term.
Agile Sprint planning
The service map was designed to identify the various departments involved in the process, their roles, the points of contact within each department, and the communication methods with them. This internal service map
Cognitive Load
The service map was designed to identify the various departments involved in the process, their roles, the points of contact within each department, and the communication methods with them. This internal service map
Journey Mapping
The service map was designed to identify the various departments involved in the process, their roles, the points of contact within each department, and the communication methods with them. This internal service map
Team structuring
The design team in a fintech company should be structured to include roles such as product designers, UX researchers, and visual designers, each focusing on different aspects of the user experience. Clear communication channels between design, development, and product teams are essential for seamless collaboration. Establishing a lead designer to guide the team and prioritize projects ensures alignment with business goals. Regular design reviews and feedback loops will help maintain consistency and drive continuous improvement.
Outcome
By designing all of this, we create a blueprint that allows for efficiency, clarity, and accountability within the NAYAPAY ecosystem. This approach enables continuous improvement of these processes and ensures we hire the right people for the right jobs, fostering significant growth within the company. As a result, the NAYAPAY design team leaves a positive impact. Currently, NAYAPAY is the second-largest wallet app in Pakistan, reflecting our success.
© Ali Siddiqui. 2024
alishaharyar@icloud.com